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Delivery & Returns

Posted by Louise Wood on

Delivery & Returns

 

Important Notice

We have currently suspended all deliveries into the EU until such times as we can provide a reliable delivery service. We hope to resume deliveries in the very near future and we apologise for any inconvenience caused. 

Please note the lead times indicated below are for products we hold locally, which is most of the range. Some larger items are on longer lead-times. Where this is the case it is always indicated on the product page under delivery information.

UK DELIVERY INFORMATION (Mainland Only)

Free Delivery on all orders over £75 with the exception of some large items which are collection only, or quotation on request. This will be advised at check out. 

Small parcel £4.95 - Normally Tracked

  • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier).
  • Delivery within 3-5 working days
  • Typically Dispatched with Royal Mail or Hermes

    Standard parcel £5.95 - Normally Tracked

    • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier).
    • Delivery within 3-5 working days
    • Typically Dispatched with Royal Mail or Hermes

    Standard parcel £7.80 - Tracked (Priority despatch)

    • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier).
    • Delivery within 2-3 working days
    • Typically Dispatched with DPD or Hermes

      Special delivery

      If you require your item quicker, on a Saturday, or specific day, drop us a message at customerservices@creatdinteriors.co.uk (surcharges may apply)

       

      UK DELIVERY INFORMATION (Northern Ireland)

      Free Delivery on all orders over £75

      Small parcel £4.95

      • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier).
      • Delivery within 3-7 working days
      • Typically Dispatched with Royal Mail or Hermes

        Standard parcel £5.95

        • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier).
        • Delivery within 3-5 working days
        • Typically Dispatched with Royal Mail or Hermes

        Standard parcel £7.80 - Tracked

        • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier).
        • Delivery within 3-5 working days
        • Typically Dispatched with DPD or Hermes

          Special delivery

          If you require your item quicker, on a Saturday, or specific day, drop us a message at customerservices@creatdinteriors.co.uk (surcharges may apply)

           SCOTTISH HIGHLANDS

          Small parcel £4.95 - Normally tracked

          • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier).
          • Delivery within 3-5 working days
          • Typically Dispatched with Royal Mail or Hermes

            Standard parcel £5.95 - Normally tracked

            • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier).
            • Delivery within 3-5 working days
            • Typically Dispatched with Royal Mail or Hermes

            Standard parcel £7.80 - Tracked

            • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier).
            • Delivery within 3-5 working days
            • Typically Dispatched with DPD or Hermes

              Special delivery

              If you require your item quicker, on a Saturday, or specific day, drop us a message at customerservices@creatdinteriors.co.uk (surcharges may apply)

                 

                ISLE OF MAN / OFF SHORE DELIVERIES 

                Standard Parcel £10.00

                • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier)
                • 7 - 10 Working day service 

                Fragile/ Large Items

                Please Contact us at customerservices@creatdinteriors.co.uk for a quote prior to placing your order

                Special delivery

                If you require your item quicker, on a Saturday, or specific day, drop us a message at customerservices@creatdinteriors.co.uk (surcharges may apply)

                 

                CHANNEL ISLANDS

                Standard Parcel £10.00

                • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier)
                • 7 - 10 Working day service

                Fragile/ Large Items

                Please Contact us at customerservices@creatd.co.uk for a quote prior to placing your order

                Special delivery

                If you require your item quicker, on a Saturday, or specific day, drop us a message at customerservices@creatd.co.uk (surcharges may apply)

                 

                EUROPEAN COUNTRIES  (Standard size parcels only)

                Zone 1 - £9.95 (Belgium, France, Germany, Ireland, Luxembourg, Netherlands)

                Zone 2 - £15 (Austria, Denmark, Italy, Spain, Switzerland)

                Zone 3 - £30 (Bosnia & Herzegovia, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Lithuania, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Sweden)

                • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier)
                • 7 - 10 Working day service


                We are currently unable to send large and fragile items overseas.

                REST OF THE WORLD

                Please contact us at customerservices@creatdinteriors.com for quote on standard size parcels.

                Duty & Import Taxes

                Outside of the UK & EU, goods may be subject to local import duties and entry taxes at their final destination. Normally the local authorities will contact the recipient at this stage if it is relevant. Any local import duties and taxes that may be due are the sole responsibility of the recipient of the goods. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

                Any delays incurred at customs are also beyond the control of Creatd Interiors. 

                We are currently unable to send large and fragile items overseas.

                 

                RETURNS

                If you have changed your mind we offer a 30 day returns policy.

                If you you wish to return a product to us, please let us know by doing one of the following:

                a) Phone. Call us on 0800 0096334 (free for UK landline & mobile numbers). Our offices are open from Monday to Friday; 9am - 5pm.

                (b) E-mail. E-mail us at customerservices@creatdinteriors.com. Please provide your name, home address, details of the order and, where available, your phone number and e-mail address, along with the reason for the return.

                (c) By post. Print off the form at the end of these terms and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address and reason for the return.

                We will contact you to provide you with a returns reference. 

                The products must be returned to us unused, in the original product packaging as well as outer packaging in a resalable condition. It is your responsibility to ensure goods are returned undamaged to us. Please also retain proof of postage. 

                Please post them back to us at:

                Creatd Interiors,
                The Barn, Unit F,
                Seasons Farm, Cordys Lane,
                Trimley St Mary, Felixstowe, Suffolk,
                England,
                IP11 0UD.

                 

                Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if this is requested within 14days of receiving your goods. This includes any delivery charge received on your order, but excludes any charges incurred in returning the order to us.