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Free shipping on all orders over £75 UK Mainland

Delivery & Returns

Posted by Louise Wood on

Please note the lead times indicated below are for products we hold locally, which is most of the range. Some larger items are on longer lead-times. Where this is the case it is always indicated on the product page under delivery information.

UK DELIVERY INFORMATION (Mainland Only)

Free Delivery on all orders over £75

Small parcel £3.50 - Untracked

  • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier).
  • Delivery within 3-5 working days
  • Typically Dispatched with Royal Mail or Hermes

Small parcel £4.75 - Tracked

  • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier).
  • Delivery within 3-5 working days
  • Typically Dispatched with Royal Mail or Hermes

Standard parcel £5.95 - Untracked

  • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier).
  • Delivery within 3-5 working days
  • Typically Dispatched with Royal Mail or Hermes

Standard parcel £7.80 - Tracked

  • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier).
  • Delivery within 3-5 working days
  • Typically Dispatched with DPD or Hermes

    Special delivery

    If you require your item quicker, on a Saturday, or specific day, drop us a message at customerservices@creatdinteriors.co.uk (surcharges may apply)

     

    UK DELIVERY INFORMATION (Northern Ireland)

    Free Delivery on all orders over £75

    Small parcel £3.50 - Untracked

    • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier).
    • Delivery within 3-5 working days
    • Typically Dispatched with Royal Mail or Hermes

    Small parcel £4.75 - Tracked

    • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier).
    • Delivery within 3-5 working days
    • Typically Dispatched with Royal Mail or Hermes

    Standard parcel £5.95 - Untracked

    • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier).
    • Delivery within 3-5 working days
    • Typically Dispatched with Royal Mail or Hermes

    Standard parcel £7.80 - Tracked

    • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier).
    • Delivery within 3-5 working days
    • Typically Dispatched with DPD or Hermes

      Special delivery

      If you require your item quicker, on a Saturday, or specific day, drop us a message at customerservices@creatdinteriors.co.uk (surcharges may apply)

       SCOTTISH HIGHLANDS

      Small parcel £3.50 - Untracked

      • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier).
      • Delivery within 3-5 working days
      • Typically Dispatched with Royal Mail or Hermes

      Small parcel £4.75 - Tracked

      • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier).
      • Delivery within 3-5 working days
      • Typically Dispatched with Royal Mail or Hermes

      Standard parcel £5.95 - Untracked

      • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier).
      • Delivery within 3-5 working days
      • Typically Dispatched with Royal Mail or Hermes

      Standard parcel £7.80 - Tracked

      • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier).
      • Delivery within 3-5 working days
      • Typically Dispatched with DPD or Hermes

        Special delivery

        If you require your item quicker, on a Saturday, or specific day, drop us a message at customerservices@creatdinteriors.co.uk (surcharges may apply)

           

          ISLE OF MAN / OFF SHORE DELIVERIES 

          Standard Parcel £10.00

          • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier)
          • 7 - 10 Working day service 

          Fragile/ Large Items

          Please Contact us at customerservices@creatdinteriors.co.uk for a quote prior to placing your order

          Special delivery

          If you require your item quicker, on a Saturday, or specific day, drop us a message at customerservices@creatdinteriors.co.uk (surcharges may apply)

           

          CHANNEL ISLANDS

          Standard Parcel £10.00

          • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier)
          • 7 - 10 Working day service

          Fragile/ Large Items

          Please Contact us at customerservices@creatd.co.uk for a quote prior to placing your order

          Special delivery

          If you require your item quicker, on a Saturday, or specific day, drop us a message at customerservices@creatd.co.uk (surcharges may apply)

           

          EUROPEAN COUNTRIES  (Standard size parcels only)

          Zone 1 - £9.95 (Belgium, France, Germany, Ireland, Luxembourg, Netherlands)

          Zone 2 - £15 (Austria, Denmark, Italy, Spain, Switzerland)

          Zone 3 - £30 (Bosnia & Herzegovia, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Lithuania, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Sweden)

          • Delivery between 8am-7pm, Monday to Friday (subject to any delays with the courier)
          • 7 - 10 Working day service


          We are currently unable to send large and fragile items overseas.

          REST OF THE WORLD

          Please contact us at customerservices@creatdinteriors.com for quote on standard size parcels.

          Duty & Import Taxes

          Outside of the UK & EU, goods may be subject to local import duties and entry taxes at their final destination. Normally the local authorities will contact the recipient at this stage if it is relevant. Any local import duties and taxes that may be due are the sole responsibility of the recipient of the goods. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

          Any delays incurred at customs are also beyond the control of Creatd Interiors. 

          We are currently unable to send large and fragile items overseas.

           

          RETURNS

          If you have changed your mind we offer a 30 day returns policy.

          If you you wish to return a product to us, please let us know by doing one of the following:

          a) Phone. Call us on 0800 0096334 (free for UK landline & mobile numbers). Our offices are open from Monday to Friday; 9am - 5pm.

          (b) E-mail. E-mail us at customerservices@creatdinteriors.com. Please provide your name, home address, details of the order and, where available, your phone number and e-mail address, along with the reason for the return.

          (c) By post. Print off the form at the end of these terms and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address and reason for the return.

          We will contact you to provide you with a returns reference. 

          The products must be returned to us unused, in the original product packaging as well as outer packaging in a resalable condition. Please post them back to us at:

          Creatd Interiors,
          The Barn, Unit F,
          Seasons Farm, Cordys Lane,
          Trimley St Mary, Felixstowe, Suffolk,
          England,
          IP11 0UD.

           

          Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if this is requested within 14days of receiving your goods. This includes any delivery charge received on your order, but excludes any charges incurred in returning the order to us.